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Contact Us
66 Pavilion Avenue
Providence, RI 02905
1-800-578-SMART (7627)
sales@smartmgmt.com
Surveys
SMART CLINIC MANAGEMENT SOFTWARE
SATISFACTION SURVEY MEASUREMENTS
SMART Management has two rules of customer service:
# 1 = A satisfied Customer is always looking to be delighted
# 2 = Treat every Customer like a guest in your home
The Ladies & Gentlemen of SMART strive to make your purchase of the SMART Clinic Management Software a milestone investment in your Company History. We work hard so our software will instantly and always add value to your customer and staff experiences.
The data table below is a living and breathing document which demonstrates our established baseline and periodic satisfaction measurements completed by Doctors, Nurses, Clinicians, Administrative Assistants, Supervisors and Directors within the “SMART” Family.
We are on a Journey to Excellence and our Goal is Customer Delight.
| RATE **SCALE** 1 – 5 1=Not Delighted 5=Very Delighted | Average Yrs with CO. | Average Software Training Received | Rate Training Received | Rate Features to Assist w/Job Duties | Rate Speed of Software | Rate Satisfaction Level w/Current Software Version | Rate Hardware Functioning Performance | Rate Experience w/Support Department | Would you Recommend SMART Software? YES | Would you Recommend SMART Software? NO |
|---|---|---|---|---|---|---|---|---|---|---|
| *Base Line* Feb - 2006 DHALL # Surveys Rec. = 155 |
6-12 Months | 1 Hour or Less | 2.9 | 3.9 | 2.7 | 3.5 | 3.1 | 3.9 | 133 (93.7%) | 9 (6.3%) |
| Oct – 2006 DHALL # Surveys Rec. = 161 |
1-2 Years | 1-5 Hours | 3.3 | 4.1 | 3.5 | 4.0 | 3.5 | 4.1 | 156 (96.8%) | 5 (3.2%) |
| Dec – 2006 HABIT OP. # Surveys Rec. = 92 |
1-2 Years | 1-5 Hours | 3.3 | 3.9 | 3.5 | 3.6 | 3.7 | 3.9 | 86 (93.3%) | 6 (6.7%) |
|
May - 2007 |
1-2 Years | 1-5 Hours | 3.5 | 3.8 | 3.5 | 3.7 | 3.8 | 3.7 |
16 (88.8%) |
2 (11.2%) |
|
Aug - 2007 |
2+ Years | 5-10 Hours | 3.4 | 3.9 | 3.9 | 3.8 | 3.5 | 3.9 | 25 (100%) | 0 (0.00%) |
|
Feb – 2008 |
2+ Years | 5-10 Hours | 3.2 | 3.8 | 3.3 | 3.5 | 3.9 | 3.9 | 14 (100%) | 0 (0.00%) |
|
Mar – 2008 |
2+ Years | 5-10 Hours | 4.2 | 4.5 | 4.4 | 4.1 | 3.7 | 4.5 | 7 (100%) | 0 (0.00%) |
|
Apr – 2008 |
2+ Years | 1-5 Hours | 3.1 | 4.2 | 3.6 | 3.9 | 3.7 | 4.3 | 125 (99.2%) | 1 (0.8%) |
|
May – 2008 |
2+ Years | 1-5 Hours | 3.5 | 4.0 | 3.6 | 3.8 | 3.6 | 4.0 | 429 (96.8%) | 14 (3.2%) |