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Smart Management, Inc.
66 Pavilion Avenue
Providence, RI 02905
1-800-578-SMART (7627)
sales@smartmgmt.com
 

Customer Testimonials

Before Turning Point contracted with SMART, we had an independent group (ECRI) research different software systems for automated methadone dispensing, as well as Clinical Software for all of our staff. In their final analysis, they recommended SMART to us, due to its user-friendliness and customer focus. They determined that the SMART system has the capabilities to meet all our needs, that the screens are very clear, easy to read and easily understood, which may be important for nurses who do not use the system frequently. In addition, Michael Carruthers, David Piccoli and the entire SMART Family have been very inspirational in teaching our staff the software, as well as imparting valuable information about treatment and patient expectation. They have a very high customer focus and we look forward to working with them for years to come.
Preston Swan
Program Director
Turning Point of Bermuda
ETS performed a great deal of due diligence before selecting SMART, We wanted a product that would move us more effectively into a new era. I was actually a slow adapter until we met that one that met all our needs. Ninety percent of our patients are public paid, and our provider needed to provide billing and accounting that our homemade system couldn’t accommodate. We also needed a system that integrated multiple treatment units including a treatment van.
Ron Jackson
CEO
Evergreen Treatment Services, Inc. (2 Clinics WA)
Boston Public Health Commission chose the SMART software after investigating other software packages. BPHC's OTP Clinic has two sites: one for dosing, the other for counseling, which created a major challenge in providing quality, coordinated care. SMART system provides real time information that allows staff to feel confident in their clinical decisions. In addition, SMART reports provide excellent data for quality improvement projects. The software's ability to track medication inventory greatly reduced staff time, errors and meets all DEA requirements.

SMART team, from the beginning, were excellent in demonstrating the software, providing hands on training, coordinating with BPHC's IT department and providing consultation for staff and trouble shooting.

It is very evident that SMART developed this software with a clear understanding of a methadone program with its complex clinical and regulatory needs. SMART also continues to improve the software to address the changing needs of its clients. SMART has maintained a strong and consistent relationship with the Commission for over 4 years.
Eileen Brigandi
Director
Boston Public Health Commission - MA
The SMART system has made a real difference for us – Financial reports and the overall status and well-being of the centre are at my fingertips anytime with the SMART System.
Tim Sinnott
CEO (Former)
Crossroads Centre of Antigua
When we made a decision to go electronic, we chose SMART as our software. The excellent training and support that we received was especially helpful, since some of our staff had no computer experience at all. Whenever there was a question, we received step by step directions over the phone.
Judy Josiah-Martin
Manager of Clinical Services (Former)
Crossroads Centre of Antigua
Our success stems from our developing good partnerships with our vendors, and SMART is a very good example of how a good vendor relationship benefits both our patients and our staff. The efficiencies resulting from utilizing the SMART system, especially billing functions, has enabled us to devote more time to patient care. Service response has been (terrific) admirable from both the development and support sides which makes a better working environment for everyone at CSAC.
Ed Blain
CEO
Community Substance Abuse Centers (13 Treatment Centers - MA, ME, CT, NH)
An exceptional aspect of the Smart system is that it is remarkably user friendly. The Smart implementation team provided the support and training necessary to permit an easy transition for even our most hesitant staff.
Karen Goodell
Administrator
Staten Island University Hospital (4 Clinics - NY)
Before selecting SMART, we did extensive due diligence – I liked the way the SMART system combined the clinical and medical package so I went to the next step of contacting other SMART users to get their feedback. I and the corporate staff were also impressed by the fact that SMART uses their own electronic medical record software in the Discovery House clinics under their management, which says a lot about their confidence in the software and their commitment to making it better.
Jane Mandly
MIS Director
Habit OPCO, Inc. (18 Clinics - MA, NH, PA, NJ)
They are always there when we need them, and we don’t feel like they are thousands of miles away. We could not get a better quality of product or service if they were a mile away.
Lisa Cook
Director
K Aloha Ola Mau (2 Clinics - Hilo & Honolulu, HI)
The system helps greatly with compliance issues and managing the staff. You can see at a glance how much work is due or done and what the focus of supervision should be.
Gail Reid
Director of MMTP
Greenwich House, Inc. - NYC
SMART has enabled Discovery House to enhance patient treatment to a superior level. Almost 3 years ago all our clinics became 3-year CARF Certified, and we believe that the process was accelerated by the clarity, consistency, and quality of our services and programs. We are continually looking at ways to do a better job and SMART has been right with us meeting our growing needs.
Denise Howard
Regional Director
Discovery House, Inc. (21 Clinics - ME, RI, PA, IN, UT)
Smart integrates every facet of our clinic, from dispensing to counseling to administration. In terms of cash flow and billing Smart has improved our clinic incredibly.
Paul Johnson
Administrator
Addiction Treatment Center of New England - MA
Prior to SMART, we had constant headaches - one problem after another, and the support from our previous vendor just wasn't there.  Everything, including upgrades has been seamless at all locations with SMART - their customer support department is excellent.
Wilfredo Gonzales
Program Director
Staten Island University Hospitals - Coney Island, NY
The SMART Software is easy to use and is very helpful for quality assurance, compliance, service reminders, and for billing procedures / comparison of services.  With a budget in excess of $8 million we need to have continuous and up-to-date data to stay on track - SMART works.
Alan Oberman
CEO
John Brooks Recovery Center - NJ
We have used SMART's Methadone software program since we started. We have the updated version and are successfully using SMART’s main tools for all out-patient addiction services including Suboxone Treatment. SMART has increased our ability to service people. We have grown 100 patients since the upgrade and expect to grow an additional 100 in the next couple of months.
Scott Farnum
Program Administrator (Former)
Acadia Hospital - ME
With the ability to become fully electronic SMART has enabled us to improve communication within the program as well as ease the burden with paperwork. The medical order package has also simplified the need to write multiple orders when providing individual treatment to patients. As far as other departments go, another great feature is that we now have real-time access to multiple disciplines, medical, clinical, and financial. I have used two previous systems and this has been the best by far.
John Vinitsky
Director of Nursing
Habit OPCO, Inc. (18 Clinics - MA, NH, PS, NJ)
Since converting to SMART, our Third Party Billing denial rate has steadily improved, and the rich management reporting features have been key. The support team's can-do attitude makes all the difference. A solid system with superb support, SMART's in for the long haul.
Luis R. Nieves, MBA, Psy.D. ABPP - Executive Director
Roger Cantoni, Quality Assurance Officer
New Horizon Treatment Services, Inc. - NJ
SMART is excellent software which enables us to serve our customers quickly, safely and efficiently. If an occasion arises where technical support is needed, despite having hundreds of customers, they treat us as if we are the only ones. The software and ongoing service is outstanding!
Amy Galvez
Nurse Director
Discovery House, Inc. (4 Clinics - UT)
SMART has been our initiation into the world of electronic medical records. Many staff were concerned about the transition, but SMART has proven to be a great fit for us- very user friendly. The installation, training, and the support we have received from the SMART team has been outstanding. 

From the perspective of our Office Support Team there has been an improvement in communication within all departments and most importantly with our patients. The patients have adjusted quickly to the changes and seem to appreciate and benefit from this enhancement of services to them (i.e. slower wait times for dispensing and scheduling and improvement in maintaining patient confidentiality.)

The introduction of SMART is proving to be a team building experience for our entire staff. Thanks to Michael Carruthers and the entire SMART Team for your excellent customer service and support.
Sue Bailey
Patient Services Manager
Evergreen Treatment Services, Inc. (2 Clinics - WA)
The Smart system makes my job easier because I am able to input information into the system much faster, the program is detailed and at you fingertips. Some of the forms are already in the system so that there is less paperwork and less running around for the hard copy chart (especially when looking for signed releases of information.)

The treatment plan is fantastic! It makes it easier for me to be able to put a plan together. It is one of the greatest features! Also the psycho-social summary is direct and straight to the point.
Denise
Intake Counselor
Greenwich House, Inc. - NYC
The SMART system has enabled us to communicate more effectively throughout the program. Patient files are easily accessible with the press of a button and we are better able to coordinate patient care initiatives. The system is simplistic enough for anyone to grasp even if they are not the most computer savvy. It has modernized our processes and assisted us in providing quality patient care.
Shirley Place, ICADC, MA, MSW, Clinical Director
Turning Point Substance Abuse Program
Mid Atlantic Wellness Institute - Bermuda