“….thank you for sending your team (Mike, Lynn, Annie, and Amy) out to BCCS it was extremely helpful to us.The knowledge they shared was a perfect combination of day-to-day operations and how SMART Software will make all of our jobs easier.
I appreciated their skills and knowledge as well as their professionalism.
You have been very generous in sharing your lessons learned in treating our population, as well as your policies and procedures. With your assistance I am improving the quality of care I am providing to our clients as well as improving the work environment for my staff.
I admire the organization you have created and your dedication to customer service in both Discovery House and SMART.”
Lynn M. Fahey, Ph.D.
CEO, Brandywine Counseling & Community Services, Inc.
“Implementation was very smooth. Michael spent a lot of time with the counseling staff. He was thorough in his review of all the functions. The medical section of the program was reviewed several times with the doctors and nursing coordinator. The dispensing application is operating effortlessly. The management of methadone inventory has been so easy. We are able to track every bottle when it was reconciled and with what other bottles. The success of the implementation of these sections is because of the training of the staff. The time allotted for orientation was significant and all staff members felt confident in their abilities after the initial training. In addition the review that occurred about 6 weeks after implementation was very beneficial. This allowed the staff to review their experiences with the trainer and clear up the issues they were seeking to resolve.”
CFO, Tadiso, Inc.
“SMART Management is top of the line in computer software and support services. They are always professional and friendly. I am 110% satisfied 100% of the time.”
“New Horizon Treatment Services wants you to know that your assistance through our changeover with Molina Medicaid Solutions was superb. We thank you for your expertise, skill, attention to detail, and your sense of superior customer service. You are one of the reasons we view our partnership with SMART Management, Inc. to be so successful.” ~ Letter to Emily Corbett, SMART Systems Analyst.
Director of Business Development
“The Smart system makes my job easier because I am able to input information into the system much faster, the program is detailed and at you fingertips. Some of the forms are already in the system so that there is less paperwork and less running around for the hard copy chart (especially when looking for signed releases of information.)
The treatment plan is fantastic! It makes it easier for me to be able to put a plan together. It is one of the greatest features! Also the psycho-social summary is direct and straight to the point.”
“The system helps greatly with compliance issues and managing the staff. You can see at a glance how much work is due or done and what the focus of supervision should be.”
“The SMART system has enabled us to communicate more effectively throughout the program. Patient files are easily accessible with the press of a button and we are better able to coordinate patient care initiatives. The system is simplistic enough for anyone to grasp even if they are not the most computer savvy. It has modernized our processes and assisted us in providing quality patient care.”
Shirley Place, ICADC, MA, MSW, Clinical Director
Mid Atlantic Wellness Institute
Turning Point Substance Abuse Program– Bermuda
“SMART has been our initiation into the world of electronic medical records. Many staff were concerned about the transition, but SMART has proven to be a great fit for us- very user friendly. “The installation, training, and the support we have received from the SMART team has been outstanding.”
From the perspective of our Office Support Team there has been an improvement in communication within all departments and most importantly with our patients. The patients have adjusted quickly to the changes and seem to appreciate and benefit from this enhancement of services to them (i.e. slower wait times for dispensing and scheduling and improvement in maintaining patient confidentiality.)
The introduction of SMART is proving to be a team building experience for our entire staff. Thanks to Michael Carruthers and the entire SMART Team for your excellent customer service and support.”
Patient Services Manager (2 Clinics – WA)
“SMART is excellent software which enables us to serve our customers quickly, safely and efficiently.” If an occasion arises where technical support is needed, despite having hundreds of customers, they treat us as if we are the only ones. The software and ongoing service is outstanding!”
Nurse Director (4 Clinics – UT)
“An exceptional aspect of the Smart system is that it is remarkably user friendly. The Smart implementation team provided the support and training necessary to permit an easy transition for even our most hesitant staff.”
Administrator (4 Clinics – NY)